Any help out there? Posted on Apr 19, AM. To work properly, iTunes needs the SC Info folder on your computer. You can authorize your computer to play your purchases if you remove the folder. Then, let iTunes recreate it. Posted on Apr 20, AM. Thank you, Allen! Removing the SC Info folder worked like a charm and corrected the problem.
Your assistance is appreciated! Apr 20, AM. Page content loaded. Apr 20, AM in response to altsherma In response to altsherma. Question: Q: Error when attempting to purchase music More Less. Communities Get Support. Sign in Sign in Sign in corporate. Browse Search. Ask a question. Purchases of music or video — It is common for the iTunes error to occur when purchasing music or video from the iTunes store.
Recently installed computer hardware or drivers — updating your operating system or other hardware without removing authorizations first may bring about this error. It is important that you remove authorizations before making system updates or changing any hardware on the computer. Account authorization — Your account may have too many computers and devices authorized and this will lead to an error.
You may only authorize up to 5 computers. Sometimes the computer may be running multiple authorizations at the same time.
There is nothing you can do about this apart from contacting the iTunes support staff. Operating system file damage — if some critical files have been damages or altered, the iPhone error can occur.
These files are required for iTunes to work properly from your computer. Virus attack — a computer that has just recovered from a serious virus attack may also experience this error. It is common for viruses to affect critical computer files, which remain damaged even after the virus has been removed. The SC Info folder is crucial if you want iTunes to work properly on your computer.
If it is somehow corrupted, you will get the iTunes error and you may have to remove it in order to allow iTunes to recreate it afresh. How to remove the SC Info folder from a Mac computer.
How to remove the SC Info folder from a Windows computer. Click on the troubleshooter and let it run and diagnose what is wrong with your internet connection. Follow the on-screen prompts so you can correct any connectivity errors in order to resolve the iTunes error message.
One reason why you are getting the iTunes error message may be because there is a glitch with your computer system. Just as iTunes is regularly being updated, you need to update the operating system of your computer in order to get bug fixes that may address this problem. Your computer settings may be obsolete and unable to work well with iTunes, or some other system related error could be the cause. Updating the system will fix such issues and allow you to access your videos and music with ease.
You may have to update your iTunes, or sometimes simply go back to an earlier version. After completing the update, reconnect your iPhone to the computer and then see if the error message will be removed.
In order to downgrade to an earlier version of iTunes, you have to start off by uninstalling the version that you have. Then proceed to uninstall the following features, in the exact order that they appear on this list.
After uninstalling these, you should do some cleanup to make sure that all items installed in your previous iTunes version are removed. Go to Apple and find the older version that you want to install and then download it. The auto-updating function of iTunes on Windows is unreliable, so you might need to do the update manually. Once you confirm that you have the latest version, attempt to clear the SC Info folder.
This method is reported to be effective by both macOS and Windows users. If this scenario is applicable, you should be able to fix the issue by updating your iTunes version to the latest version.
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